DD11 FAQ — All your questions answered here

No. Under DD11's rules, each person may only hold one account. If multiple accounts are detected, all of them will be closed and the balance may be forfeited. If you're having trouble with an existing account, please contact support.

Yes, account verification is required before you can withdraw. Upload a photo of your National ID or passport and verification will be completed within 24 hours. This is done to keep your account secure.

After logging in, go to "Account Settings" and change your password under the "Security" option. If you've forgotten your password, login page Use the "Forgot Password?" link.

To close your account, contact us via live chat or email. Make sure to withdraw any remaining balance before the account is closed. You can also take a temporary break under our Responsible Gaming program.

After logging in, go to "Wallet" or "Deposit". Choose your preferred payment method — bKash, Nagad, Rocket, or bank transfer. Enter the amount and follow the instructions. Funds are typically credited to your account within 5 minutes.

• Minimum Deposit: ৳500
• Maximum per transaction: ৳50,000
• No Deposit Fees

Withdrawals to mobile banking (bKash/Nagad/Rocket) typically process within 15–30 minutes. Bank transfers may take 1–3 business days. Requests made after 11 PM will be processed the following morning.

The minimum withdrawal amount is ৳500. You can withdraw up to ৳1,00,000 per day. For larger amounts, notifying support in advance will help speed up the process.

Please wait 15 minutes first. If the issue persists, contact us via live chat with your transaction ID or a screenshot. We'll investigate and resolve it promptly. No funds will be lost.

After registering on DD11, you'll receive a welcome bonus on your first deposit. To learn about the bonus amount and terms, Bonus Page visit us. To claim the bonus, make your first deposit within 7 days of registration.

Log in to DD11 every day to automatically earn your daily login bonus. The longer your consecutive login streak, the higher the bonus. Even if you stay logged in, you'll need to log in again the next day to claim it.

Each bonus has its own wagering requirements. Typically, the bonus amount must be wagered a set number of times before it can be withdrawn. For specific terms and conditions, Bonus Page Full details are provided.

Share your unique referral link with friends. When a friend registers through that link and makes their first deposit, you'll receive a referral bonus. The more you refer, the more you earn.

DD11 offers betting on 30+ sports including cricket, football, kabaddi, tennis, badminton, and basketball. Special odds are available for Bangladeshi cricket and football matches. See details On the Sports Events page।

Live betting means placing bets in real time while a match is in progress. Odds change every second, so quick decisions matter. In DD11's live betting section, you can see all ongoing matches and their current odds.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or postponed, your stake will be refunded. If the Cash-Out feature is available, you can take a partial payout before the match ends.

DD11 uses decimal odds. The higher the odds, the lower the chance of winning but the greater the payout. For example, a ৳100 bet at odds of 2.50 returns ৳250 (including your original ৳100 stake). For a detailed breakdown, Analytics Page View.

Yes. DD11 uses 256-bit SSL encryption to keep all your data secure. Our Privacy Policy Your information is not shared with any third parties in accordance with our policy.

Go to the "Security" tab in your account settings and enable 2FA. Both mobile OTP and authenticator app methods are supported. With 2FA active, no one can access your account even if they know your password.

Change your password immediately and notify us via live chat. We will lock the account right away and begin an investigation. If any unauthorized transactions have occurred, we will work to reverse them.

DD11 offers hundreds of games including slots, Live Casino, table games, fishing games, and crash games. Live dealer games let you play with a real dealer for an immersive experience. All Click here to watch the game।

Yes. All games on DD11 use certified RNG (Random Number Generator) technology. Every result is completely random and not predetermined. Regular audits are conducted by independent third-party auditors.

No, you can play on DD11 directly from your mobile browser without a separate app. The site is built with a mobile-first design, so it works seamlessly on smartphones. That said, a dedicated app is also available for download.

You can reach support in three ways:

• Live Chat: Click the chat button at the bottom right of the site — active 24/7
• Email: You'll typically receive a response within 2–4 hours
• FAQ: You'll find solutions to most issues right on this page

Absolutely. DD11's support team speaks Bengali and provides full assistance in Bengali for Bangladeshi users. Support in English is also available.

Start by reporting the issue via live chat. If it's not resolved, send a detailed description by email. For serious complaints, our complaints team will provide a formal response within 48 hours.