DD11 Privacy Policy — Your Data, Our Responsibility

DD11 is one of Bangladesh's most trusted online gaming platforms. We understand that when you register with us, you're sharing your personal information — and that's a relationship built on trust. Protecting that trust is our highest priority.

This Privacy Policy explains what information DD11 collects, why we collect it, how we use it, and how we keep it secure. Please read this policy in full, as using DD11's services constitutes acceptance of its terms.

This document belongs to DD11 Terms & Conditions An integral part. In the event of any conflict between the Privacy Policy and the Terms & Conditions, the Privacy Policy shall take precedence.

DD11 collects information about you in three main ways: what you provide directly, what is automatically collected through your use of the platform, and information received from third-party sources.

We only collect information that is necessary to provide our services. No unnecessary or excessive data is requested.

DD11 uses your information for specific purposes, each with a valid legal basis. Below is a full list of how we use your data:

• Account Creation & Management: To complete registration and keep your account active.
• Identity Verification (KYC): To verify that you are a real person and of legal age.
• Payment Processing: To process deposits and withdrawals securely.
• Customer support: To resolve your complaints, questions, and issues.
• Fraud prevention: To detect and prevent suspicious activity.
• Personalized Experience: To recommend games and offers tailored to your preferences.
• Legal Obligations: To meet AML, KYC, and other regulatory requirements.
• Service improvement: To improve platform functionality and usability.
• Promotional Communications: To send you bonus and promotional messages only with your consent.

To protect your data, DD11 has implemented multiple industry-standard technical and organizational security measures. Key highlights of our security framework:

• 256-bit SSL/TLS Encryption: All data transferred between your browser and our servers is fully encrypted.
• Encrypted Database: All stored data is secured with AES-256 encryption.
• Firewall & DDoS protection: Servers are protected by advanced firewalls and DDoS mitigation systems.
• Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
• Regular Security Audits: Regular system audits carried out by third-party experts.
• Restricted access policy: Only authorised personnel can access specific data, and only when required.

Data Retention Period: All data is retained for as long as your account remains active. After account closure, certain information may be kept for up to 5 years to meet legal obligations, after which it is securely deleted.

DD11 does not sell your personal data — that is a core principle. However, to operate our services, we share limited information with trusted partners where necessary:

• Payment Processors: bKash, Nagad, Rocket — only the information necessary to complete transactions.
• Identity Verification Services: International verification agencies for completing the KYC process.
• Game Providers: Technology partner for Live Casino and slots games — no personal identification data is shared.
• Legal authorities: In response to a court order or a lawful request from a regulatory authority.
• Cloud Services: Secure cloud partners for data storage and processing.

All third-party partners are bound by agreement to comply with our privacy standards. They may only use data for specified purposes and within defined limits.

DD11 uses cookies to enhance the user experience and operate its services. Cookies are small data files stored in your browser.

You can disable non-essential cookies at any time from your browser settings. However, turning off certain cookies may limit some features of the website. A cookie consent notice is displayed on your first visit to the site.

As a DD11 member, you have several important rights regarding your personal data. We respect and actively uphold these rights:

To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request.

DD11 strictly prohibits use of its services by anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is carried out at the time of registration, and users under 18 are not permitted to register.
• Proof of age is mandatory as part of the KYC process.
• If we become aware that any minor's data has been collected, it will be deleted immediately and the associated account will be terminated.
• If parents have any concerns, they can contact our support team at any time.

DD11 may update this Privacy Policy from time to time. Changes may be prompted by new services, legal updates, or improvements to our security measures.

• You will receive advance notice to your registered email before any significant changes take effect.
• The date of changes is always kept updated at the top of this page.
• Continued use of the platform after a new policy takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

Previous versions of the Privacy Policy are available upon request. Transparency is always our goal.

For any privacy-related questions, requests, or concerns, please reach out to our dedicated Privacy Team. We take every message seriously.

We will provide an initial response within 7 business days of receiving a complaint. Complex matters may take up to 30 days to resolve fully. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant regulatory authority.